Refund policy
RETURNS & REFUNDS
Scent Drop
Opened fragrance bottles cannot be returned. Unopened products may be returned within 14 days of delivery for a refund to your original payment method. Damaged or defective products will be made right.
Opened Products
Once a Scent Drop bottle has been opened, it is final sale. Opened fragrance cannot be verified, resealed, or resold. No exceptions are made.
If you are uncertain whether a particular Scent Drop is right for you, please read the product notes carefully before purchasing. Questions prior to purchase are welcome at contact@scentdrop.net.
Unopened Products
Unopened products in their original condition and packaging may be returned within 14 days of delivery for a full refund to your original payment method.
To initiate a return:
- Email contact@scentdrop.net with your order number and reason for return.
- Wait for a return confirmation before sending anything back. Unrequested returns cannot be processed.
- Pack the product securely and ship it back at your expense using a trackable method. Scent Drop is not responsible for return packages lost in transit.
Refunds are issued within 5–7 business days of receiving the return, to the original payment method. Original shipping costs are non-refundable.
Damaged or Defective Products
If your order arrives damaged, leaking, or otherwise defective, email contact@scentdrop.net within 7 days of delivery. Please include your order number and a photograph of the issue.